RETURN POLICY
SHIPPING
Shipping is offered only in Slovenia.
Your items will be packed and sent within 5 working days after you complete your order, unless notified otherwise.
The shipping times vary depending on your country. If you are ordering from Slovenia, it usually takes 3 working days after the package is sent, to arrive at your chosen address. Once your order is sent, you will receive the tracking number provided by the currier service.
*in December delays may occur due to Christmas time
You can always pick up your order in person at Ob žici 13 in Šiška, 1000 Ljubljana.
***If we don’t ship to your country, please send us a message.
RETURNS
At Mala Maja we are giving our best to provide you with the best quality of products. However, if you're not completely satisfied with your purchase and wish to return or exchange it, we will accept your return within 14 days of when you receive your order. The item must be undamaged in it's original packaging and in a re-sellable condition. Here's how:
Please contact us via info.malamaja@gmail.com within 14 days of receiving your order, explaining why you wish to return the item and whether you would like to exchange it or return it.
Please return the items to the address:
Maja Kotar
Ob žici 13
1000 Ljubljana
Slovenia
The items must be returned to us within 14 days after the cancellation of the contract.
Please attach the exchange/return form (English or Slovenian) to your package or the following information:
Your order number
Which item you are returning/exchanging
Which item you would like instead of the returned item
Shipping cost back to us is the responsibility of the customer.
The refund for the returned products will be transferred back to the customer using the same method of payment used by the customer for ordering the product. The funds will be returned no later than 14 days after receiving the returned products.
Can I cancel my order?
If you haven’t completed your order yet, you can cancel it anytime by simply removing the selected items from your cart. If you already completed your order and want to cancel it, please send us an email to info.malamaja@gmail.com immediately! If your order hasn’t been shipped already, we will cancel your order and refund you your money. If your order has already been shipped and is on its way, you will have to wait for your order to arrive and then send it back at your cost. We will refund your money within 2 weeks (without the shipping costs) to your account when the items return back to our studio undamaged. If the items arrive damaged, you are not eligible for refund.
You can return your order within 14 days from receiving it. If you want to do so, please send as an email first to info.malamaja@gmail.com and notify us about it. You will have to arrange the shipping yourself and also cover the cost yourself. The return shipping address is: Maja Kotar, Ob žici 13, 1000 Ljubljana, Slovenia. We will refund your money within 2 weeks (without the shipping costs) to your account when the items return back to our studio undamaged. If the items arrive damaged, you are not eligible for refund.
I received a damaged item. What do I do?
We are very sorry to hear that! Please send us an email info.malamaja@gmail.com and we'll do our best to assist you and make it right. We aim for happy customers and we'll help in any way we can! Tell us all about it, the more details you provide to us, the better. Please, take a photo of your damaged item and attach it to your email. If the box, containing your item, is also damaged, please take a photo of it too and send it to us. Please, do not forget to include your order number. If that is the case we will work towards finding a better solution for shipping our products. After we receive your email, we will offer you a new item or refund your money (without the shipping costs) within 2 weeks. You won’t have to send back the item.
I received my order, but I would like to replace some items.
If you don’t like some item(s) you’ve ordered and received, you can send them back to us and place a new order. Please, send us an email to info.malamaja@gmail.com and notify us about it first. You will have to arrange the shipping yourself and also pay for it. When we receive the items back, we will return your money, but not the shipping costs. The items should be returned to Maja Kotar, Ob žici 13, 1000 Ljubljana, Slovenia. If the items return to our studio damaged, you are not eligible for return.